Last revised: 2, Dec, 2019
In case you are located in the United Kingdom this Agreement requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limits the remedies available to you in the event of a dispute.
Dezibell provides an online platform that helps connect and support customers who wish to purchase designs (“Customers”) and the team who wish to provide such designs (“Designers”), codes(“Developers”), reports(“Analyst”) , including, for example, through the Project Service, Partner Integrations and related services and by making available the Shutterstock, Microsoft, AWS, GCP, Adobe CC (each as defined below and collectively, the “Services”). “User” means any user of the Site or Service, and may be a Designer or a Customer. “Sold Service” means the applicable accepted service (as defined in Section 1.2(a) below), purchased service Template (and any customized version thereof), or the design sold under the Project Service. “Sale” means the applicable sale. “IPR” means all trade secrets, copyrights, trademarks, mask work rights, patents and other intellectual property rights recognized by the laws of any country. “ShutterStock“, “VideoBlock”, “Microsoft”, “Cloud Platforms” means any services and designs owned by ShutterStock and licensed to Dezibell, as well as any derivatives, modifications, improvements, enhancements, or extensions of the above, whenever developed.
1.3 Project Service
(a) Customers and the team can work with each other on projects by creating a 1-to-1 project (“Project Service”) and following the directions on the Site. Designer can create quotes for Customers. Dezibell will invoice Customer based on the team’s quote plus platform and other applicable fees. Customer can pay Dezibell invoices and reserve the right to accept services before they are considered Sold service. If services have not been accepted by Customer, Customer may request a refund of the Customer Payment from Dezibell, at any time up to 60 days after the date of invoice payment, or 10 days after delivery of Designs, whichever happens sooner. In addition to the foregoing, customers located in the EEA may request a refund of the Customer Payment, at any time up to one year starting with the accrual of the claim. After the team has delivered the services, Customer will be deemed to have accepted the designs unless Customer provides notice of rejection to Dezibell and Designer within 10 days of delivery of the designs. If the cause for the notice of rejection is not cured within 30 days of a rejection notice, Dezibell will refund the Customer Payment and Customer will have no right to use the resulting design in any way. Dezibell reserves the right in its sole discretion to restrict Customers or Team from creating projects using Project Services and to remove projects.
1.4 Partner Integrations
- Payment Terms
The following terms apply to Customers who have purchased a Sold Service and Teams who have sold a Sold Design.
3.1 Customer Payment
The “Customer Payment” means (i) the price selected by Customer when Customer created a customised plan as set forth at http://dezibell.com/pricing; or (ii) Dezibell’ invoiced price for the Sold Design issued through the Project Service by Designer to Customer.
Dezibell will make refunds of the Customer Payment to Customer using the same payment methods that Customer used to make the Customer Payment to Dezibell or via any other method specified by Dezibell from time to time. If a refund is paid to Customer or a credit card charge back occurs, then: (a) Team must reimburse Dezibell for the applicable Service Fee and (b) Customer will initially receive the amount of the Customer Payment, less the Designer Fee and will receive the Designer Fee only once the Designer Fee is reimbursed by Designer to Dezibell. Dezibell may refund Customers for the following reasons: (i) the Sold Service is Defective; (ii) Dezibell is required by law or considers that it is required by law to do so; (iii) Dezibell determines that issuing a refund to Customer will avoid any dispute or increased costs to Dezibell; (iv) Dezibell issues the refund to Customer in accordance with any refund policy specified by Dezibell from time to time; (v) the order placed (or request made) by Customer is found to be fraudulent; (vi) Customer placed a duplicate order (or request) in error; or (vii) in Dezibell’ sole opinion, Dezibell considers that it is likely that the refund is necessary to avoid a credit card charge back. A Sold Service will be deemed to be “Defective” if: (i) Customer and Team agree it is defective and notify Dezibell of this fact; (ii) the Sold Service is subject to a third party claim that the Sold Service infringes/misappropriates such party’s IPR, that is not frivolous.
3.4 General Payment Terms
You agree that you are responsible for the collection and/or payment of all Taxes which you may be liable for in any jurisdiction arising from your sale or purchase of any Sold Services via the Site. Dezibell is not responsible for collecting, reporting, paying, or remitting to you any such Taxes. “Taxes” means any applicable duties, sales taxes, GST, VAT or other taxes which may be levied in respect of a transaction contemplated by this Agreement.
- Exclusivity and Non-Circumvention
You agree not to circumvent the payment methods offered by the Site. By way of illustration and not in limitation of the foregoing, you must not:
(a) Share any personal information on your Profile (excluding personal websites and portfolios) in the way of email, video, phone or any other method of direct contact.
(b) Submit proposals or solicit parties identified through the Site to contact, hire, manage, or pay outside the Site.
(c) Accept proposals or solicit parties identified through the Site to contact, deliver services, invoice, or receive payment outside the Site.
(d) Cancel any Services for the purpose of contracting separately with a Team who Customer meets through the Site.
(e) Invoice or report on the Site or in an Opt-Out Fee request an invoice or payment amount lower than that actually agreed between Client and Team.
You agree to notify Dezibell immediately if another person improperly contacts you or suggests making or receiving payments outside of the Site. If you are aware of a breach or potential breach of this non-circumvention policy, please submit a confidential report to us by sending an email message to: firstname.lastname@example.org.
In order to use the Service or benefit from the offers, you must at least be subscribed for an account with Dezibell and provide certain information about yourself as prompted by the Site registration form or by contacting us via chat or call. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will maintain the accuracy of such information. Without limiting the generality of the foregoing, you agree to provide Dezibell with identification documents (including copies of IDs, passports or drivers licenses) which Dezibell requests from you from time to time for the purposes of verifying your identity. You may delete your Account at any time, for any reason, by calling Customer Support at the contact number in Section 15.5. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Dezibell of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security which is based on your negligence. Dezibell cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. A Team may not have more than one Account.
- User Content
7.1 Your User Content
“User Content” means any and all information and content that a User submits to, or uses with, the Site or Services. User Content includes Services, and reviews and/or testimonials (“Reviews”). You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that makes you or any third party personally identifiable. You hereby represent and warrant that your User Content does not violate the Acceptable Use Policy (defined below). You may not state or imply that your User Content is in any way provided, sponsored or endorsed by Dezibell. Because you alone are responsible for your User Content (and not Dezibell), you may expose yourself to liability if, for example, your User Content violates the Acceptable Use Policy. Dezibell is not obligated to remove any Services, or Reviews from the Site unless required by applicable Law. Dezibell is not obligated to backup any User Content and User Content may be deleted at any time. You are solely responsible for creating backup copies of your User Content if you desire.
7.2 License to User Content
You hereby grant, and you represent and warrant that you have the right to grant, to Dezibell an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license for all the duration of the intellectual property rights to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use your User Content, and to grant sublicenses of the foregoing, solely for the purposes of including your User Content in the Site and Services and making it available on third party platforms via Partner Integrations; and for general marketing purposes of Dezibell; provided that Dezibell will only use your Requirement Documents and Services provided in accordance with the private or public settings of the Project Service or for the purposes of enabling and operating a Partner Integration as contemplated in section 1.4 above. You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content (this sentence does not apply to customers located in the EEA). For the avoidance of doubt, Team’s license or assignment of the Sold Services to Customer is set forth in the applicable Design Transfer Agreement.
- Acceptable Use Policy
The following sets forth Dezibell’ “Acceptable Use Policy”:
You agree that you will only use the personal information of other Customers or the Team made available to you only for the purposes of interacting with them in relation to the Services. You must not use their personal information for any other purpose, including for marketing purposes. You represent and warrant that you will comply with applicable privacy laws and data protection laws (including, without limitation, the Australian Privacy Act 1988 (Cth)) in relation to the storage, use and transfer of personal information.
8.2 User Content
You agree not to use the Site or Services with any User Content or to provide any products or services that (a) violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right (including by allowing any third party to download or reuse any User Content in violation of any such third party rights, by using any work in an editorial manner without affixing the necessary credit or attribution or by posting or uploading or allowing any third party to post or upload any User Content on social media sites that grant exclusive rights or ownership in respect of such User Content to any third party); (b) is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libellous, slanderous, indecent, pornographic, obscene, patently offensive (e. g. , material that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual) or otherwise objectionable material of any kind or nature or which is harmful to minors in any way or that would otherwise imply that the creator of the User Content, or the persons or property appearing in the User Content (if any), endorse any political, economic or other opinion-based movements or parties or in a way that places any person in the User Content in a bad light or in a defamatory, unlawful, immoral or offensive manner; (c) is in violation of any laws, or obligations or restrictions imposed by any third party; or (d) would cause a material risk to the security or operations of Dezibell or any third party.
8.3 Use Restrictions
You agree not to use the Site or Services to: (a) upload, transmit, or distribute any computer viruses, worms, or any software intended to damage or alter a computer system or data; (b) send unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise, or to offer, use, or permit the use of the Site and/or Services in a computer service business, third-party outsourcing service, on a membership or subscription basis, on a service bureau basis, on a time-sharing basis, as part of a hosted service, or on behalf of any third party, or to sell, license or distribute any work as stand-alone or as part of an online database or any other database, or any derivative product containing any work in such way that is intended to allow a third party to use, download, extract or access the work as a stand-alone file or otherwise share any work with any third party; (c) harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (d) interfere with, disrupt, or create an undue burden on servers or networks connected to the Site or Services or violate the regulations, policies or procedures of such networks, or remove, obscure, or alter any proprietary notices associated with the Site and/or Services; (e) attempt to gain unauthorized access to the Site or Services, other computer systems or networks connected to or used together with the Site or Services, through password mining or other means; (f) harass or interfere with another user’s use and enjoyment of the Site or Services; (g) introduce software or automated agents or scripts to the Site or Services so as to produce multiple accounts, generate automated searches, requests and queries, or to strip, scrape, or mine data from the Site or Services; (h) impersonate any person or entity or falsify or misrepresent yourself or your affiliation with any person or entity; or (i) display, mirror, or frame the Site, or otherwise attempt to interact with the operating system underlying the Site and/or Services.
We reserve the right (but have no obligation) to review any User Content, investigate, and/or take appropriate action against you in our sole discretion (including removing or modifying your User Content, terminating your Account, and/or reporting you to law enforcement authorities) if you violate the Acceptable Use Policy or any other provision of this Agreement or otherwise create liability for us or any other person.
Subject to the terms of this Agreement, Dezibell grants you a non-transferable, non-exclusive, license to use the Site and Services (excluding ShutterStock, Design Concepts, IPR, services, designs in the Project Service, and Sold Services) for your internal business purposes. For the avoidance of doubt, Designer’s license or assignment of the Sold Services to Customer is set forth in the applicable Service Transfer Agreement.
9.2 Certain Restrictions
The rights granted to you in this Agreement are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, customize, or otherwise commercially exploit the Site or Services, or otherwise host or sub-contract, sub-license the Site and/or Services (or any part thereof); (b) you shall not modify, make derivative works of, adapt, translate, disassemble, reverse compile, decompile or reverse engineer any part of the Site or Services, or otherwise attempt to discover the source code in the Site and/or Services (or any part thereof); (c) you shall not access the Site or Services in order to build or promote a similar or competitive service; and (d) except as expressly stated herein, no part of the Site or Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Any future release, update, or other addition to functionality of the Site or Services shall be subject to the terms of this Agreement. All copyright and other proprietary notices on any Site or Services content must be retained on all copies thereof. Dezibell reserves the right, at any time, to modify, suspend, or discontinue the Site or Services or any part thereof with or without notice. You agree that Dezibell will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site or Services or any part thereof. You acknowledge and agree that Dezibell will have no obligation to provide you with any support or maintenance in connection with the Site or Services.
If you provide Dezibell any feedback or suggestions regarding the Site or Services (“Feedback”), you hereby assign and agree to assign upon our request to Dezibell all rights in the Feedback and agree that Dezibell shall have the right to use such Feedback and related information in any manner it deems appropriate. Dezibell will treat any Feedback you provide to Dezibell as non-confidential and non-proprietary. You agree that you will not submit to Dezibell any information or ideas that you consider to be confidential or proprietary. This Section 9.3 does not apply to customers located in the EEA; customers in the EEA agree to assign Feedback to Dezibell upon our request.
Each User owns its own User Content. Excluding your User Content, you acknowledge that all the IPR in the Site and Services are owned by Dezibell or Dezibell’ licensors. The provision of the Site and Services does not transfer to you or any third party any rights, title or interest in or to such IPR. Dezibell and its suppliers reserve all rights not granted in this Agreement.
You agree to indemnify and hold Dezibell (and its officers, employees, and agents) harmless, including reasonable costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Site or Services, (b) your User Content (including your Services, Design Concept, designs in the Project Service, and Reviews), (c) your interaction with any other User, (d) your use of ShutterStock, or (e) your violation of this Agreement or any applicable laws. Dezibell reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Dezibell. Dezibell will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it. This Section 10 does not apply to customers located in the EEA.
- Third Party Sites & Ads
The Site might contain links to third party websites, services, and advertisements for third parties (collectively, “Third Party Sites & Ads”). These Third Party Sites & Ads are not under the control of Dezibell and Dezibell is not responsible for any Third Party Sites & Ads. Dezibell provides these Third Party Sites & Ads only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites & Ads. You use all Third Party Sites & Ads at your own risk. When you link to a Third Party Site & Ad, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third Party Sites & Ads.
- Term and Termination
Subject to this Section, this Agreement will remain in full force and effect while you use the Site or Services. We may (a) suspend your rights to use the Site and/or Services (including your Account), including in part or in full, or (b) terminate this Agreement, at any time for a legitimate purpose, including in part or in full, and including for any use of the Site or Services in violation of this Agreement or where any of our licensors terminates our licence to use any content (including the Adobe Stock). Upon termination of this Agreement, your Account and right to access and use the Site and Services (or relevant part thereof) will terminate immediately. Any payments outstanding to you at termination will be paid to you. You understand that any termination of your Account may involve deletion of your User Content associated therewith from our live databases. However, we reserve the right to continue to use your User Content to the extent permitted under applicable law (this sentence does not apply to customers located in the EEA). Dezibell will not have any liability whatsoever to you for any termination of this Agreement, including for termination of your Account or deletion of your User Content. Even after this Agreement is terminated, the following provisions of this Agreement will remain in effect: Sections 1.3(b), 4, 5, 7, 8, 9 (excluding Section 9.1), 10, 11, 13, 14, and 15.
The Site and Services are provided “AS-IS” and “AS AVAILABLE” and we (and our suppliers) expressly disclaim any warranties and conditions of any kind, whether express or implied, including the warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. We (and our suppliers) make no warranty that the Site or Services: (a) will meet your requirements; (b) will be available on an uninterrupted, timely, secure, or error-free basis; or (c) will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe. Some states do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
The following Section applies to users in the EEA and Switzerland:
Dezibell is liable for defects in accordance with the applicable statutory provisions. With regard to companies, the warranty period is limited to twelve (12) months. An additional warranty is only provided if this has been expressly agreed.
- Limitation on Liability
In no event shall we (and our suppliers) be liable to you or any third party for any lost profit or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or relating to this Agreement or your use of, or inability to use, the Site or Services, even if we have been advised of the possibility of such damages. Access to, and use of, the Site and Services are at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data resulting therefrom. Notwithstanding anything to the contrary contained herein (but subject to clause 14.4), our (and our suppliers’) liability to you for any damages arising from or related to this Agreement (for any cause whatsoever and regardless of the form of the action), will at all times be limited to the greater of (a) fifty US dollars (£45) or (b) amounts you have paid Dezibell in the prior 12 months (if any). The existence of more than one claim will not enlarge this limit. Some jurisdictions do not allow the limitation or exclusion of liability for incidental of consequential damages, so the above limitation or exclusion may not apply to you and you may also have other legal rights that vary from jurisdictions to jurisdictions.**
14.2 The following Section applies to users in Australia:
If the Consumer Law under the Competition and Consumer Act 2010 (Cth) (or analogous legislation) applies to this Agreement and permits the limitation of liability for breach of warranty implied by legislation, the liability of Dezibell is limited, at the option of Dezibell, to: (a) in the case of goods, any one or more of the following: (i) the replacement of the goods or the supply of equivalent goods; (ii) the repair of the goods; (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) the payment of the cost of having the goods repaired; and (b) In the case of services: (i) the supplying of the services again; or (ii) the payment of the cost of having the services supplied again.
14.3 The following Section applies to users in the EEA and Switzerland:
Dezibell is liable without limitation for (a) damages caused intentionally or with gross negligence by Dezibell, its legal representatives or executive staff and other assistants in performance; (b) personal injury, damage to health and death caused intentionally or as a result of gross negligence on the part of Dezibell, its legal representatives or assistants in performance, and (c) damages caused by the absence of warranted characteristics and for damages relating to product liability. Dezibell is liable for damages resulting from the breach of primary contractual obligations by Dezibell, its legal representatives or other assistants in performance; primary contractual obligations are such basic duties which form the essence of the Agreement which were decisive for the conclusion of the Agreement and its performance. If Dezibell breaches its primary obligations through simple negligence, then its ensuing liability shall be limited to the amount which was foreseeable by Dezibell at the time the respective service was performed.
This Agreement (including pricing terms) is subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us (if any) and/or by prominently posting notice of the changes on our Site. Any changes to this agreement will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you (if applicable) or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Site or Services. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Continued use of our Site or Services following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
(a) Governing Law
This Agreement shall be governed by and construed solely and exclusively in accordance with the laws of the England and Wales without giving effect to any law that would result in the application of the law of another jurisdiction.
(b) United States
If you located are in the United States, the following applies to you. Please read this carefully. It affects your rights.
(i) Except for either party’s claims of infringement or misappropriation of the other party’s patent, copyright, trademark, or trade secret, any and all disputes between you and Dezibell arising under or related in any way to this Agreement, must be resolved through binding arbitration as described in this section. This agreement to arbitrate is intended to be interpreted broadly. It includes, but is not limited to, all claims and disputes relating to your use of any of the Dezibell Site and Service. (ii) You agree that by entering into this agreement, you and Dezibell are each waiving the right to trial by jury or to participate in a class action. You and Dezibell agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Any arbitration will take place on an individual basis; class arbitrations and class actions are not permitted.
(c) EEA and Switzerland
If you located are in the EEA or Switzerland, the parties irrevocably submit to the exclusive jurisdiction of the courts of London, England and their Courts of Appeal.
(d) Australia and Elsewhere
If you are located in Australia or elsewhere in the world, the parties irrevocably submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia and their Courts of Appeal.
15.3 Entire Agreement
This Agreement constitutes the entire agreement between you and us regarding the use of the Site and Services. Our failure to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. The section titles in this Agreement are for convenience only and have no legal or contractual effect. The word including means including without limitation. If any provision of this Agreement is, for any reason, held to be invalid or unenforceable, the other provisions of this Agreement will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. Your relationship to Dezibell is that of an independent contractor, and neither party is an agent or partner of the other. This Agreement, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Dezibell’ prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. The terms of this Agreement shall be binding upon assignees.
15.4 Copyright/Trademark Information
Copyright © 2019, Dezibell. All rights reserved. All trademarks, logos and service marks (“Marks”) displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.
15.5 Contact Information
+44 2034 753 037